SMARTGATE goes from strength to strength

Thursday, November 6, 2014

This week SmartGate reached a new weekly record with 76,819 passengers using it on arrival and departure last week.

Smartgate is an automated border processing technology which has gone from strength to strength since it was introduced in 2009 and it’s great to see more people embracing this technology.

Using the information available in ePassports and facial recognition technology to do customs and immigration checks allows Customs to focus on high-risk travellers while letting low-risk people clear the border easily.

Last month Customs welcomed the ten millionth SmartGate user at Auckland International Airport.

As we commence the busy summer season these latest upgrades will help expedite passenger processing and enhance border security.

The average time taken for eligible passengers using SmartGate, on arrival in Auckland, from the time they leave the aircraft is 17 minutes versus 22 minutes for passengers who present at a booth.

In October 2012 Customs audited SmartGate to assess the effectiveness of the facial recognition technology and identified only three false acceptance out of 698,000 passengers processed during that time.

SmartGate kiosks have now been configured to ask arriving passengers whether they have visited African countries affected by Ebola in the last 30 days.  If the passenger answers ’yes’ they are referred to a Customs officer for further questioning.